Client Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a portfolio of students from the onboarding phase to the completion of their programmes.

• Conduct regular one-on-one Zoom sessions to monitor progress and offer support.

• Ensure students achieve necessary milestones (such as internships and learning modules).

• Maintain elevated levels of engagement, motivation, and accountability.

• Cultivate strong relationships with students and, when applicable, their parents.

• Communicate consistently through Zoom, WhatsApp, and other platforms.

• Serve as the primary contact throughout the programme.

• Track student progress against established programme plans.

• Identify potential risks early (such as disengagement or missed milestones).

• Take proactive measures to keep students on course.

• Possibly manage or coordinate with junior support staff (like programme assistants).

• Ensure seamless delivery at all points in the student journey.

• Recognize opportunities to transition students into higher-tier programmes.

• Facilitate upsell discussions in a natural, value-oriented manner.

• Contribute to overall revenue growth by achieving strong client outcomes.

⛳️ Requirements

• Experience in customer success or client success roles.

• Background in teaching, coaching, or mentoring (for example, ESL teaching).

• Experience in healthcare fields (such as nursing or patient care).

• Any position involving direct, ongoing client interaction and guidance.

🏝️ Benefits

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Flexible working arrangements.