Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete client relationship for a designated portfolio, encompassing renewals, expansion, and long-term retention.

• Actively monitor account health, identify churn risks early on, and collaborate across functions to address them.

• Conduct regular business reviews to ensure alignment on client goals, priorities, and growth opportunities.

• Discover and pursue upsell and cross-sell opportunities within the existing client base.

• Act as the primary point of contact for accounts, ensuring prompt, thoughtful, and consistent communication.

• Develop long-term champions who promote the business through referrals, case studies, and reviews.

• Work closely with sales, delivery, and leadership teams to support client success and drive positive outcomes.

• Keep accurate records of accounts and pipeline in the company's CRM system.

⛳️ Requirements

• Over 3 years of experience in Customer/Client Success, Account Management, or a similar client relationship role.

• Experience with Sage Intacct ERP is highly preferred.

• Proactive and energetic approach with strong attention to detail and follow-through.

• Comfortable in a commercially focused role where retention and growth serve as key success metrics.

• Excellent written and verbal communication skills, with the ability to engage clients at all organizational levels.

• Self-driven and capable of working independently in a remote setting.

🏝️ Benefits

• Fully remote position with no travel required.

• Competitive base salary accompanied by a performance-based variable compensation structure.

• An opportunity to create a noticeable, immediate impact on an expanding client base.

• A clear pathway for professional growth within the organization, including the potential to build and lead a team in the future.