Client Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the complete client relationship for a designated portfolio, encompassing renewals, expansion, and long-term retention.

• Actively monitor account health, identify churn risks early, and collaborate cross-functionally to address them.

• Conduct regular business reviews to ensure alignment on client objectives, priorities, and growth opportunities.

• Recognize and pursue upsell and cross-sell opportunities within the client portfolio.

• Act as the primary point of contact for accounts, guaranteeing prompt, thoughtful, and consistent responses.

• Cultivate long-term client advocates who promote the business through referrals, case studies, and reviews.

• Work closely with sales, delivery, and leadership teams to facilitate client success and drive positive outcomes.

• Keep precise account and pipeline records in the company's CRM.

⛳️ Requirements

• Over 3 years of experience in Customer/Client Success, Account Management, or a similar client relationship role.

• Experience with Sage Intacct ERP is highly preferred.

• A proactive, energetic approach with excellent follow-through and meticulous attention to detail.

• Comfortable in a commercially-oriented role where retention and growth are the key success metrics.

• Strong written and verbal communication skills, with the ability to engage clients at all levels confidently.

• Self-driven and capable of working independently in a remote setting.

🏝️ Benefits

• Fully remote position with no travel required.

• Competitive base salary along with a performance-based variable compensation structure.

• The chance to make a significant, immediate impact on a growing client base.

• A clear pathway for career growth within the organization, including the potential to build and lead a team in the future.