Client Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Serve as the main point of contact for assigned clients on a daily basis.

• Ensure the effective delivery of services in accordance with contractual terms, SLAs, and KPIs.

• Collaborate closely with operational, technical, scheduling, and support teams.

• Track performance metrics related to client contracts, SLAs, and KPIs.

• Address service delivery challenges, risks, and escalations.

• Create client reports and insights on operational performance.

• Assist in the onboarding process for new clients, projects, and service expansions.

• Recognize opportunities for improving operations and enhancing services.

⛳️ Requirements

• Background in client success, account management, service delivery, operations coordination, or related fields.

• Excellent stakeholder management and relationship-building skills.

• Proven experience in handling operational issues, escalations, or service delivery results.

• Strong organizational abilities with a knack for managing competing priorities.

• Exceptional problem-solving and communication skills.

• Capability to collaborate effectively across various business functions.

• Experience in renewable energy, field services, technical operations, or service-oriented environments is highly valued.

🏝️ Benefits

• Enjoy the flexibility to work from home anywhere on the East Coast of Australia.

• Become a part of a growing renewable energy company that makes a significant impact in the industry.

• Experience a collaborative and supportive team culture with real career advancement opportunities.

• Operate in a high-trust environment that fosters autonomy and ownership in your role.

• Gain the chance to work closely with major clients and seasoned operational leaders.