Client Success Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Responsible for the effective delivery of technology solutions for contracted services.

• Serve as the liaison between Magellan Technology and the requirements of the client.

• Facilitate a seamless transition, enabling clients to fully leverage the value of the services or products offered.

• Collect and document any issues and requests for changes from the client.

• Provide status updates and communicate effectively with both leadership and client contacts.

⛳️ Requirements

• An associate's degree in computer and information science, healthcare administration, business, or a related field.

• Over 7 years of professional IT experience.

• More than 7 years of experience in client success, account management, program management, or consulting within healthcare IT or a comparable industry.

• Proven history of managing enterprise-level clients and delivering technology solutions.

• Strong technical knowledge with the capability to convert complex solutions into business value for clients.

• Exceptional relationship management, stakeholder communication, and problem-solving abilities.

• Proven ability to lead cross-functional teams and achieve results in complex, matrixed environments.

🏝️ Benefits

• Comprehensive benefits package.

• Health insurance.

• Life insurance.

• Voluntary benefits.

• Employee wellness programs.