Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for clients, guiding them through our products and services.

• Monitor and assess key client objectives.

• Facilitate regular Executive Business Reviews (EBRs) with essential stakeholders.

• Lead the onboarding process for new clients.

• Serve as a subject matter expert in service delivery and current solution offerings.

• Oversee the renewal process to enhance contract value.

• Proactively address at-risk profiles through Quality Improvement Plans (QIPs).

• Spot opportunities for expansion to generate additional revenue.

• Manage NPS campaigns and gather client feedback.

• Identify promoters for inclusion in case studies.

• Conduct thorough evaluations of client issues.

• Collaborate with internal teams to support clients from sales handover through onboarding, service optimization, and ongoing growth.

• Foster positive business outcomes and build enduring partnerships.

⛳️ Requirements

• Minimum of 3 years in client success or account management.

• Experience preferred in MSPs, cybersecurity, or IT sectors.

• Demonstrated success in converting detractors into advocates.

• Proven capability to achieve client results and navigate intricate organizations.

• Proactive attitude.

• Composed in high-pressure situations.

• Team-oriented approach.

• Resourceful problem-solver.

• High level of integrity.

• Exceptional attention to detail.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with a company match.

• Unlimited paid time off and holidays.

• Opportunities for professional development.