Client Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact for designated client accounts across various platforms (Slack, WhatsApp, SMS, Zoom)

• Establish and nurture robust, long-lasting relationships with clients

• Identify opportunities for upselling and cross-selling, assist with contract discussions, and enhance client profitability

• Create account status reports and maintain effective communication with both internal and external stakeholders

• Build trusted advisor relationships with key client stakeholders

• Address client inquiries, concerns, and needs in a timely and professional manner

• Communicate progress on initiatives (weekly, monthly, quarterly) to ensure alignment with client objectives

• Manage challenging client requests or escalations as necessary

• Collaborate with sales, paid advertising, and content teams to align strategies with client goals

• Oversee project timelines and deliverables using management software (e.g., Teamwork)

• Organize and lead client status meetings and internal discussions

• Resolve project issues swiftly to uphold quality and meet deadlines

• Track key metrics — leads, sales, and performance indicators — to ensure targets are achieved

• Identify areas for enhancement and optimize strategies based on data-driven insights

• Work with internal teams to ensure smooth communication and project alignment

• Engage in agency initiatives including video content development and strategy formulation

⛳️ Requirements

• 3+ years of experience in a Client Success Manager, Account Manager, or similar role

• Practical experience with Meta Ads, Google Ads, or SEO campaigns

• Proficient with CRMs and productivity tools (e.g., HubSpot, GHL, MS Office, Google Docs)

• Excellent organizational skills and a keen attention to detail

• Strong communication and presentation abilities

• BA/BS degree in Business Administration, Marketing, or a related discipline (preferred)

🏝️ Benefits

• Competitive salary and performance-based incentives

• Paid Time Off (PTO) and holidays

• Mental Fitness Program

• Opportunities for professional development

• A collaborative and supportive work environment

• 100% remote work