Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated clients during active projects, ensuring they feel informed, supported, and confident throughout the delivery process.

• Oversee client expectations, project scope, communication schedule, timelines, and deliverables in accordance with the Statement of Work.

• Manage the communication schedule with clients, which includes kickoff calls, status updates, project meetings, follow-ups, closeout discussions, and escalation communications.

• Collaborate closely with security engineers and delivery leaders to ensure projects are completed on time, within scope, and provide a high-quality client experience.

• Foster enduring relationships with client stakeholders by understanding their business, communication styles, priorities, and objectives.

• Identify and escalate risks concerning scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health.

• Aid in client onboarding and project readiness by confirming that necessary information, access, documentation, and stakeholder alignment are established.

• Assist with Quarterly Security Reviews, client check-ins, renewal preparations, and other assigned client success initiatives.

• Spot opportunities to enhance client satisfaction, deepen relationships, and enrich the overall client experience.

• Recognize potential for expansion, renewal, or additional services and relay these insights to the relevant internal stakeholders.

• Contribute to the enhancement of internal processes, communication standards, project quality, and consistency in delivery.

⛳️ Requirements

• Minimum of 3 years of experience in client success, project management, service delivery, account management, professional services, or a related client-facing role.

• Proven experience managing client-facing projects, including project plans, timelines, communication strategies, action items, and stakeholder expectations.

• Familiarity with Statements of Work, project scopes, deliverables, and client commitments.

• Direct experience working with clients, including executive stakeholders, technical contacts, and cross-functional business teams.

• Experience in managing relationships with clients and internal cross-functional teams is advantageous.

🏝️ Benefits

• Competitive salary ranging from $75,000 to $85,000 annually

• Comprehensive healthcare benefits

• 401(k) match

• Parental leave

• Flexible paid time off

• Annual vacation reimbursement