Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main post-sales liaison for AV clients, facilitating seamless onboarding and ongoing assistance.

• Create success strategies customized to client objectives and AV settings.

• Oversee service delivery and escalate issues to guarantee prompt resolutions.

• Perform regular business evaluations and performance assessments with clients.

• Work collaboratively with Field Services, Support, and Sales to meet client requirements.

• Oversee contract obligations to ensure adherence to scope, timelines, and service level agreements (SLAs).

• Recognize potential contract discrepancies, delays, or non-compliance and initiate corrective action plans.

• Spot upsell and cross-sell opportunities based on client engagement and feedback.

• Represent clients internally to enhance service offerings and product functionalities.

• Monitor and report on client health metrics and satisfaction indicators.

• Keep precise records of client interactions and success strategies.

⛳️ Requirements

• 3–5 years of experience in AV services, customer success, or account management.

• Strong familiarity with AV technologies and service delivery frameworks.

• Outstanding communication, relationship-building, and problem-resolution abilities.

• Proficient in CRM and customer success software.

• CTS or PMP certification is an advantage.

🏝️ Benefits

• Hybrid work environment, depending on the position.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Life and disability benefits.

• Wellness discount programs.

• 401k.

• Paid parental leave after one year of service.

• 12 company-paid holidays.

• 3 weeks of paid time off.

• Continuous learning and knowledge sharing opportunities.

• Support for career growth.