Client Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage accounts for prominent brands and/or Fortune 1000 companies.

• Enhance the value and long-term potential of your designated accounts.

• Conduct regular client reviews, status meetings, and presentations while keeping clients informed about new ICUC products and services.

• Provide guidance to clients on social media strategy in collaboration with ICUC’s Strategy and Insights teams.

• Assist in the setup and execution of social media projects as necessary.

• Maintain updated Salesforce Opportunities and Projects and work on proposals and Statements of Work (SOWs).

• Collaborate with other client agencies, including media, creative, PR, etc.

• Participate in new business pitches.

• Collaborate with senior management to shape ICUC’s strategic offerings.

⛳️ Requirements

• Minimum of 3 years of experience in social media management, preferably in an agency environment working with enterprise clients.

• Strong knowledge and practical experience in managing organic social media.

• Additional skills in paid social media strategies will be highly valued.

• Familiarity with community management, strategic planning, and reporting, with a preference for candidates experienced with platforms such as Sprinklr, Khoros, and Sprout.

• Outstanding communication abilities, both written and verbal, along with engaging presentation skills.

• Excellent organizational and time management capabilities, with a proven track record of adapting quickly to changes in a dynamic, fast-paced environment.

• Strong collaboration skills, with the ability to work effectively with teams across various departments and stakeholders to achieve common objectives.

• Skilled in problem-solving, capable of addressing challenges creatively and effectively.

• Knowledgeable about current social media trends, with a thorough understanding of the industry's dynamics, challenges, and opportunities.

• Proficiency in Microsoft PowerPoint and Microsoft Teams.

• A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k plan.

• Flexible paid time off.

• At least 15 paid holidays each year.

• Paid sick and safe leave.

• Paid parental leave.