Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive customer engagement, usage, and value realization across CCC solutions.

• Establish trusted relationships with customer stakeholders and act as a strategic advisor.

• Cultivate expertise in CCC products, workflows, and customer use cases.

• Identify opportunities to enhance outcomes, bridge usage gaps, and promote product adoption.

• Facilitate business reviews, success planning, and outcome-driven discussions with customers.

• Analyze customer usage data and trends to pinpoint risks and opportunities.

• Collaborate with Sales, Product, Support, and Operations teams to further customer goals.

• Aid in renewal, retention, and growth initiatives through proactive customer involvement.

• Develop and implement customer success plans that align business objectives with solution capabilities.

• Act as the voice of the customer and advocate for ongoing improvements.

• Success is evaluated based on time to value, adoption rates, customer outcomes, retention and growth, and overall customer satisfaction.

⛳️ Requirements

• Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or similar customer-facing roles.

• Background working in SaaS, technology, or enterprise software settings.

• Strong analytical and problem-solving abilities, with a knack for transforming data into actionable insights.

• Capability to communicate intricate concepts in a clear, customer-centric manner.

• Demonstrated curiosity, adaptability, and comfort in navigating ambiguity.

• A commercial mindset that emphasizes customer outcomes and business value.

• Excellent relationship-building and stakeholder management skills.

• Ability to collaborate effectively across cross-functional teams.

• For more senior roles: experience in managing executive-level customer relationships.

• For more senior roles: ownership of strategic accounts, portfolios, or renewal outcomes.

• For more senior roles: experience presenting to VP and C-level stakeholders.

• For more senior roles: extensive expertise in driving adoption, retention, and growth within enterprise customer environments.

• A video interview is mandatory.

• Candidates are prohibited from using generative AI or automated assistance during interviews unless explicitly permitted for a specific task.

🏝️ Benefits

• 401K Match.

• Paid time off.

• Annual Incentive Plan Performance Bonus.

• Comprehensive health insurance.

• Adoption Assistance.

• Tuition Reimbursement.

• Wellness Programs.

• Stock Purchase Plan options.

• Employee Resource Groups.