Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish and cultivate enduring relationships with clients utilizing BruntWork's outsourced staffing solutions.

• Gain a comprehensive understanding of each client's business objectives, challenges, and growth strategies.

• Anticipate potential issues proactively, address concerns, and propose strategic solutions before they become critical.

• Enhance client satisfaction, retention, and account development through structured engagement and effective problem-solving.

• Discover opportunities to broaden services within current accounts.

• Work closely with the Recruitment Team to ensure that client staffing requirements are clearly articulated and fulfilled.

• Collaborate with the Staff Services Team to guarantee the ongoing performance, engagement, and satisfaction of outsourced personnel.

• Serve as the primary escalation point for complex client concerns, ensuring prompt and effective resolutions.

⛳️ Requirements

• Demonstrated experience in client success, account management, or a comparable client-facing position.

• Strong strategic thinking and problem-solving abilities with a proactive, solutions-oriented approach.

• Capability to manage multiple client accounts while maintaining high-quality relationships.

• Exceptional communication and stakeholder management skills.

• Experience collaborating across functions with internal teams.

• High level of ownership, accountability, and initiative.

🏝️ Benefits

• Enjoy a permanent work-from-home arrangement.

• Health Insurance available after 90 days.

• Immediate hiring process.