Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the client relationship from the onboarding phase to establishing a long-term partnership.

• Lead the onboarding process, hiring kick-off meetings, and calibration sessions.

• Cultivate an understanding of clients’ businesses, their hiring strategies, and growth objectives.

• Forge trusted relationships with key stakeholders and decision-makers.

• Conduct regular check-ins, business reviews, and strategic planning sessions.

• Identify challenges, manage client expectations, and provide exceptional client experiences.

• Promote client satisfaction, retention, and growth of accounts.

• Convert hiring needs into detailed recruitment briefs.

• Collaborate with recruiters while tracking recruitment progress, timelines, and candidate pipelines.

• Keep clients updated through proactive communication and regular status updates.

• Assist contractors throughout their engagement, including onboarding and performance evaluations.

• Aid contractors in assimilating into client teams and addressing any performance issues.

• Facilitate discussions between clients and contractors when necessary.

• Coordinate efforts among clients, recruiters, contractors, sales, and leadership.

• Manage multiple client accounts while enhancing internal processes.

• Recognize opportunities for account expansion and suggest additional staffing solutions.

⛳️ Requirements

• Over 3 years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or a similar client-focused role.

• Demonstrated experience in managing long-term client relationships with an emphasis on retention and account growth.

• Experience in coordinating multiple stakeholders and handling several projects at once.

• Strong problem-solving abilities and confidence in managing challenging client discussions.

• Exceptional written and verbal communication skills.

• Fluent in English.

• Highly organized, proactive, and able to work independently.

• Strong commercial awareness with a client-first approach.

• Comfortable acquiring knowledge about various industries, business models, and organizational structures.

• Prior experience in recruitment, staffing, outsourcing, or HR services is preferred.

• Familiarity with remote hiring models and globally distributed teams is advantageous.

• Experience assisting clients in hiring executive assistants, developers, marketers, accountants, finance professionals, or operations specialists is preferred.

• Experience using ATS, CRM, project management, or client success platforms is preferred.

• Must be comfortable with full-time independent contractor engagements and primarily work Philippine hours, with potential overlap with US/EU time zones.

🏝️ Benefits

• Incentives based on revenue.

• Flexible working hours with international client overlap.

• Fully remote work environment.

• Supportive and high-performing remote team.

• High level of autonomy, trust, and ownership.

• Competitive base salary.

• Opportunity to forge meaningful, long-term client relationships with a visible impact.

• Collaboration with businesses across diverse industries and countries.