Client Success Lead

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with commercial clients via email, phone, text, client portals, CRM systems, video updates, and virtual meetings.

• Identify and clarify client concerns, ensuring they are assigned and monitored until resolution.

• Recognize trends and issues, proactively suggesting solutions.

• Organize the tracking of client inquiries, property concerns, and service updates for efficient execution.

• Produce video updates and participate in client meetings to enhance communication clarity.

• Support bilingual communication between English-speaking clients and Spanish-speaking team members.

⛳️ Requirements

• Minimum of 5 years in customer service, client success, account management, operations coordination, executive assistant roles, or client-facing administrative positions.

• At least 3 years of experience working directly with U.S.-based clients or companies.

• A minimum of 2 years in a remote role that necessitated independent ownership and follow-up.

• Proficient in written and spoken English at a professional, client-interactive level.

• Fluent or highly advanced Spanish communication capabilities.

• Demonstrated experience managing over 50 client/customer interactions, tickets, tasks, or follow-up items weekly.

• Proven ability to track issues using a CRM, help desk, project management tool, spreadsheet, or similar system.

• Capacity to compose clear client-facing updates with strong grammar, structure, and tone.

• Comfortable recording video updates with yourself on camera.

• At ease participating in virtual client meetings.

• Willingness to make phone calls or voice calls when necessary.

• Exceptional organizational skills with a personal tracking system for managing work.

• Strong aptitude for identifying problems, proposing solutions, and ensuring follow-through.

• Must be available during core U.S. business hours.

🏝️ Benefits

• Bonus to be determined following a 90-day onboarding period, with a bonus range of 8000 USD every 12 months.