Client Success Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and manage a portfolio of Enterprise and SMB merchant accounts while ensuring the achievement of growth objectives.

• Establish and propel the strategic vision for the portfolio, aligning joint priorities with Affirm’s larger goals.

• Engage with senior stakeholders and create scalable management frameworks.

• Design and implement multi-year growth strategies that include product integrations, co-marketing initiatives, and market expansion.

• Lead commercial negotiations related to contracts, pricing, renewals, and opportunities for expansion.

• Evaluate partner performance and suggest programs to enhance adoption, boost performance, and broaden use cases.

• Coordinate cross-functional execution involving Product, Technical, Credit, Analytics, Marketing, Risk, and other stakeholders.

• Oversee customer health to guarantee satisfaction, retention, and consistent business outcomes.

⛳️ Requirements

• 5+ years of client-facing experience in a B2B context, ideally in technology or fintech.

• Exceptional skills in customer relationship management.

• Proven experience in leading and expanding complex strategic partnerships at the executive level.

• Background in managing cross-functional initiatives involving multiple stakeholders.

• Strong written and verbal communication abilities, along with effective presentation skills.

• Capability to influence senior stakeholders and executive audiences.

• Excellent analytical skills, with the ability to report data trends to stakeholders.

• Experience in structuring, negotiating, and finalizing commercial contracts.

• Ability to adapt swiftly, take initiative, and ensure project and team success.

• Proficient in crafting compelling value propositions and delivering persuasive presentations.

• Familiarity with consumer finance offerings, SaaS solutions, and e-commerce is preferred.

• Comfortable using Salesforce, AI, and BI tools.

• Bilingual proficiency in French and English is a plus.

🏝️ Benefits

• Comprehensive health care coverage with all premiums paid for employees and their dependents.

• Flexible Spending Wallets that provide stipends for Technology, Food, Lifestyle needs, and family formation expenses.

• Competitive vacation and holiday schedules.

• Employee Stock Purchase Plan (ESPP) enabling employees to purchase Affirm shares at a discounted rate.

• Equity rewards.

• Monthly stipends for health, wellness, and technology expenses.

• Dental and vision coverage available for employees and their dependents.

• Reasonable accommodations provided during the hiring process.