Client Success Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Effectively manage a diverse portfolio of healthcare client accounts, each with unique service scopes and strategic priorities.

• Utilize EMS billing and account management expertise to enhance client performance, address issues, and drive financial improvements.

• Independently resolve client escalations while engaging leadership when necessary, based on the potential impact and risk involved.

• Identify risks, trends, opportunities, financial enhancements, and operational efficiencies within client accounts.

• Conduct analysis of revenue cycle, accounts receivable, and operational metrics.

• Facilitate client meetings, presentations, and business reviews, ensuring clear agendas, performance insights, discussions, and actionable plans.

• Relay compliance and regulatory updates to clients and assist in their implementation.

• Collaborate with internal teams to synchronize services, projects, and implementations.

• Keep precise records of client interactions, decisions made, and deliverables provided.

• Assist in contract renewals, client engagement, and retention initiatives.

• Share knowledge, best practices, and advice with colleagues.

• Travel as needed to meet client demands and participate in company meetings.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Healthcare Administration, or a related field.

• Between 3 to 6 years of experience in client success, account management, or roles related to the healthcare revenue cycle.

• Familiarity with healthcare billing, reimbursement, and regulatory compliance principles.

• Exceptional analytical, presentation, and relationship management abilities.

• Proficient in communicating insights effectively.

• Capable of independently managing competing priorities, deadlines, and client expectations.

• Proficiency in English for professional communication, which includes understanding policies, composing correspondence, and interacting with colleagues or clients.

• Candidates must be residents of Texas.

• Must have authorization to work in the United States, both now and in the future.

• This role does not provide current or future visa sponsorship.

• Experience with Salesforce, Smartsheet, MS Project, or similar tools is preferred.

• Background in EMS or healthcare revenue cycle environments is preferred.

• A quiet, private workspace and a reliable internet connection are essential for remote work.

• Must be willing to travel frequently to support client needs and attend company meetings.

• Ability to perform the essential functions of the role, with or without reasonable accommodation.

🏝️ Benefits

• Discretionary bonus plan.

• Comprehensive benefits package.

• Retirement plan.

• Health coverage.

• Paid time off.

• Necessary work equipment, including a computer, monitor, keyboard, mouse, and headset.

• Reasonable accommodations for qualified individuals with disabilities.