Client Success Coordinator – EMEA

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with Client Success Team Members and Sales colleagues to comprehend what has been sold to a client and how to effectively manage expectations throughout the program.

• Participate in all internal meetings and post-sale client discussions.

• Create presentation decks in advance of post-sale client meetings and quarterly business reviews (QBRs).

• Collect and organize materials for campaign launches.

• Generate regular reports on client campaigns.

• Monitor campaign pacing and escalate potential issues to Client Success and Sales teams.

• Collaborate with multiple internal groups to assist with product inquiries and address client questions.

• Work alongside Client Success Team Members and Sales to address client feedback and provide recommendations and optimizations for their campaigns.

• Identify trends related to clients, categories, and products.

• Consistently suggest optimizations for campaign growth to both clients and internal team members.

• Utilize various internal tools to review and analyze data, manage client accounts, and effectively support clients' needs.

• Assist in establishing processes to enhance efficiency and provide creative solutions to address challenges.

⛳️ Requirements

• A bachelor's degree from a recognized institution or equivalent experience.

• Proven experience in maintaining regular communication through digital platforms such as Slack, email, and Zoom.

• Proficient in managing time and prioritizing tasks across team projects, ensuring smooth coordination and meticulous attention to detail while managing multiple clients.

• Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with client expectations.

• Familiarity with maintaining account health insights and ensuring that Salesforce or similar CRM systems are kept current and accurate.

• Detail-oriented and organized, capable of verifying leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery.

• Creative problem-solver with strong analytical and critical thinking abilities.

• Must possess a functioning laptop/PC and internet connection, along with a backup connection.

• Agile professional who thrives in a fast-paced environment and excels at pivoting strategies to advance business needs.

🏝️ Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.

• Flex Fridays: Modify your 40-hour workweek to enjoy a full or half day off on Fridays.

• Remote-First Culture: Work from the comfort of your home.

• Paid Time Off: Benefit from 14 days of annual paid time off, in addition to all regular Philippine government-declared holidays for relaxation and recharging. Plus, an extra 5 days after one year.

• Comprehensive Coverage: Full enrollment in Philippine statutory benefits, including SSS, PhilHealth, and HDMF.

• Healthcare: Healthcare reimbursement to help ensure you are adequately covered.

• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.

• Wellness Perks: Gain access to the Headspace app to support your well-being.

• Speaker Series Bonus: Participate in our monthly speaker series and receive a bonus.