Client Success Associate

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Serve as the main point of contact for client accounts through Slack, Email, and Google Meet.

• Facilitate onboarding sessions, pre-launch meetings, and regular client check-ins (15-day, 30-day, etc.).

• Clearly and proactively communicate updates on campaign performance, insights, and subsequent steps.

• Ensure that clients feel supported and informed throughout every phase of their engagement.

• Manage client relationships proactively by identifying potential issues, opportunities, and tasks before they arise.

• Investigate client concerns and performance issues to determine root causes and collaborate on effective solutions.

• Commit to continuous learning about clients' businesses, industries, and objectives to offer more strategic guidance and recommendations.

• Uphold a professional presence on social media related to work and engage appropriately as part of the company's networking and relationship-building efforts.

• Analyze dashboards and reports generated by the analytics team to extract significant trends and insights.

• Present findings in a clear and client-friendly manner, transforming performance data into actionable recommendations.

• Identify trends in campaign performance, lead quality, and conversion rates.

• Recommend optimizations based on client objectives and data trends.

• Track and oversee client action items and deliverables across a portfolio of around 50 clients.

• Ensure prompt handling of all follow-ups, including report delivery, campaign adjustments, and disposition data.

• Keep communication records updated in internal systems and CRM platforms, with preference for candidates experienced in HubSpot Service Hub.

⛳️ Requirements

• At least 1 year of experience in Client Success, Account Management, or Marketing Operations.

• Background in sales, marketing, or performance marketing is highly advantageous.

• Familiarity with marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate (training will be provided).

• Strong preference for candidates experienced with CRM systems, especially HubSpot Service Hub.

• Comfortable using Excel or Google Sheets for basic analysis and data verification.

• A reliable high-speed internet connection and a professional remote work setup is required.

• Possess a consultative mindset — you don't just report data; you assist clients in understanding it.

• A proactive communicator who anticipates client needs and follows up consistently.

• Analytical and detail-oriented with robust root-cause problem-solving abilities; capable of exploring beyond surface-level issues to uncover underlying client challenges.

• Personable and client-focused — able to quickly establish trust and maintain strong professional relationships.

• Highly organized multitasker adept at managing a large client portfolio in a fast-paced environment.

• Naturally curious and growth-oriented, with a genuine interest in continuous learning and understanding client businesses.

• Comfortable with maintaining a professional image on LinkedIn and utilizing social media as a relationship-building tool.

🏝️ Benefits

• Final compensation is determined after assessing experience and location.