Client Success Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary point of contact for all issues related to the designated client base.

• Guide clients on best practices and recommend the effective use of new software features.

• Sustain a robust client portfolio by engaging with clients, enhancing their return on investment, and continuously nurturing the relationship between Loopback and its clientele.

• Effectively communicate the status of monthly and quarterly initiatives to both clients and management.

• Assess and review the user interface and workflow, providing suggestions for future product improvements based on client feedback.

• Resolve client issues by troubleshooting, identifying the root cause, and utilizing appropriate tools and resources to address or escalate the problem.

• Confirm report modifications to ensure minimal disruption for clients when launching new reports.

• Develop and maintain client-specific logic to categorize populations of interest, enhancing client navigation within the platform.

• Prioritize and escalate support incidents and requests according to business impact and established guidelines.

• Recognize and develop opportunities while collaborating with the sales team to foster ongoing growth and success.

⛳️ Requirements

• Proficiency in Microsoft Excel, PowerPoint, and Word.

• Experience in a health system specialty pharmacy.

• Familiarity with Microsoft PowerBI.

• Background in managing the implementation, optimization, utilization, and maintenance of extensive data sets.

• Proficient in SQL with the capability to create advanced formulas in data management languages.

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

• Strong self-motivated individual with the ability to work independently while also contributing to a team environment.

• Committed and decisive customer service-oriented professional.

• Capacity to work under tight schedules and deadlines.

• Experience in managing client or customer relationships.

🏝️ Benefits

• This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position.

• All applicants must be currently authorized to work in the United States on a full-time basis.