Client Success Agent, Customer Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage customer inquiries through phone, email, and chat in accordance with standard operating procedures.

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily tasks.

• Escalate and delegate issues to the appropriate departments when necessary.

• Document, assess, and follow up on customer requests and their resolutions.

• Research and provide accurate solutions through thorough investigation.

• Maintain and update customer records during each interaction.

• Meet key performance indicators for client-facing time, call quality, and occupancy rates.

• Address inquiries related to collections and billing, such as payment arrangements, account balances, and overdue bills.

• Clarify charges, generate billing statements, and implement billing adjustments.

• Manage service cancellations while applying retention strategies and providing solutions.

• Complete training on cancellations and consistently apply retention strategies in daily operations.

⛳️ Requirements

• Start Date: July 27, 2026

• Technological Requirements: A dedicated home workspace is required; equipment specifics will be communicated via email during the interview.

• Work Schedule: 5 days a week, 40 hours per week, 9-hour shifts with 1 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturdays following training.

• Knowledge of the United States credit industry, including credit cards, lines of credit, and personal loans.

• A customer-first mindset and empathy towards client needs.

• Exceptional communication skills and a solution-oriented approach.

• Eagerness to learn and familiarize oneself with TCP’s technological tools.

🏝️ Benefits

• An opportunity to join a leading U.S.-based credit repair service provider.

• Full-time, permanent position.

• 100% remote work with a great work environment.

• Paid training for one month, scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Employee development programs, management training, coaching, and upskilling opportunities.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one (1) year of employment.