Client Success Advisor

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of and oversee a portfolio of high-value client accounts.

• Conduct structured client interactions featuring prepared agendas.

• Identify and secure opportunities for expansion within existing accounts.

• Monitor client consumption in relation to planned scope.

• Engage in active Client Specialist discussions when significant commercial opportunities arise.

• Ensure delivery teams are accountable for quality and timeliness.

• Facilitate monthly client review meetings.

• Manage challenging client discussions regarding scope, pricing changes, and resetting expectations.

• Collaborate with delivery, support, and development teams on larger projects.

• Maintain ownership of the client relationship throughout the engagement.

⛳️ Requirements

• Minimum of 4 years of experience in managing client relationships within a B2B services or agency setting.

• Strong knowledge of WordPress and web technology services.

• Proven track record of identifying and closing account expansion opportunities.

• Comfortable engaging in direct commercial discussions: pricing, scope, renewals, upgrades.

• Willingness to advocate internally when delivery quality, timelines, or commercial opportunities necessitate intervention.

• Ability to collaborate across teams and engage in active colleague workflows when the client situation demands it.

• Excellent remote communication skills.

• Capable of building trust and managing relationships without face-to-face interaction.

• Comfortable working in a role with a fluid structure.

🏝️ Benefits

• Fully remote position.

• Availability during US business hours is required.

• No travel expected.