Client Success Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee mid-complexity client accounts, serving as the main point of contact for operational and service-related issues.

• Convert client objectives into long-term success strategies that encompass outcomes, risks, governance, and adoption.

• Deliver structured analysis for commercial teams to aid in renewal discussions, forecasting, and preparation for upselling opportunities.

• Educate clients on advanced product functionalities, upcoming roadmap initiatives, and best practices to enhance adoption and value.

• Assist clients in scoping exercises, ensuring a strong likelihood of transforming opportunities into revenue.

• Manage and support CRM activities in Salesforce to ensure visibility into client KPIs.

• Foster and maintain relationships with operating and senior-level stakeholders (CHRO/CFO, VPs, Directors, Global Mobility, etc.).

• Examine risk patterns across various countries, service lines, or stakeholders.

• Supervise the complete governance of portfolio delivery, ensuring compliance with contractual obligations and service standards.

• Facilitate business reviews and multi-stakeholder planning sessions.

⛳️ Requirements

• 4 years of experience in a client success operational role, including customer success and account management.

• Proven ability to utilize data in formulating success and interaction plans.

• A track record of driving customer growth and satisfaction, as well as achieving operational KPIs.

• Excellent communication and negotiation skills at the executive level.

• Experience in managing moderately complex client portfolios on a global scale.

• HR/workforce solutions experience is highly preferred.

🏝️ Benefits

• Autonomy & Flexibility (Work in Any Way): Remote-first environment, allowing for flexibility to incorporate school runs and gym breaks into your schedule while maintaining high work standards.

• Reward & Recognition Program: Receive recognition for your achievements and for embodying our company values.

• Corporate bonus/SIP: All Guardians qualify for our annual bonus program or sales incentive plan.

• Coworking Space: Need a spot to meet clients, use administrative services, or simply get out of the house? We offer flexible workspace options based on your location.