Client Solutions Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform assessments of the revenue cycle to pinpoint operational inefficiencies, reimbursement risks, and opportunities for financial enhancement.

• Examine financial and operational KPIs, industry benchmarks, and trends to create actionable recommendations.

• Offer guidance on infusion reimbursement, payer requirements, billing operations, and the optimization of the revenue cycle.

• Facilitate process improvement through workflow redesign, standardization, automation, and the development of best practices.

• Provide expertise in revenue cycle management during system implementations, conversions, and optimization projects, including configuration, testing, training, and go-live support.

• Work collaboratively with clients and internal stakeholders to identify business requirements, address challenges, and implement lasting solutions.

• Create project deliverables, operational assessments, executive reports, and recommendations to aid client decision-making.

• Stay updated on industry trends, regulatory changes, and emerging technologies.

• Foster client relationships, support business development efforts, and contribute to organizational growth through subject matter expertise and industry involvement.

• Offer strategic advice regarding Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, and other infusion management platforms.

• Contribute to advisory strategy, business development, and thought leadership within the industry.

⛳️ Requirements

• A minimum of 4 years of experience in healthcare revenue cycle management, including at least 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME).

• Solid understanding of reimbursement processes, payer requirements, billing operations, denial management, and accounts receivable.

• Experience in evaluating operational workflows, analyzing performance metrics, and recognizing opportunities for process improvement.

• Capability to develop actionable recommendations and implement sustainable operational solutions.

• Excellent analytical, problem-solving, project management, and communication skills.

• Ability to work autonomously, manage multiple priorities, and collaborate effectively with clients and cross-functional teams.

• High School Diploma or GED is required.

• A Bachelor’s degree in business, healthcare administration, finance, or a related field is preferred.

• Experience in providing consulting or advisory services to healthcare organizations is preferred.

• Familiarity with Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, or similar infusion management systems is preferred.

• Experience in supporting system implementations, workflow redesign, testing, training, and operational optimization is preferred.

• Knowledge of Medicare, Medicaid, commercial payer reimbursement methodologies, and managed care contracting is preferred.

• Experience in developing executive reports, financial analyses, standard operating procedures, and operational recommendations is preferred.

• Familiarity with healthcare automation, emerging technologies, and revenue cycle performance benchmarking is preferred.

• A home internet connection through a cable broadband or fiber optic provider with minimum speeds of 10Mbps download/5Mbps upload is required for remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits.

• Programs for well-being and behavioral health.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Work-from-home options available.

• Requirement for cable broadband or fiber optic internet for home working, with at least 10Mbps download/5Mbps upload.