Client Solutions Manager – Major Accounts

This is a fully remote position, open to applicants in Oklahoma, +1 more state.

📋 Description

• Foster and enhance relationships with Cox Automotive’s most prominent and intricate Automotive L3 Dealer Group clients.

• Oversee extensive books of business by assessing client requirements and delivering appropriate solutions.

• Propel client retention and revenue growth by optimizing Cox Automotive offerings for Autotrader, KBB.com, and Kelley Blue Book Instant Cash Offer.

• Dedicate the majority of time in the field collaborating with existing clients.

• Provide continuous analytics, consultation, and support to maximize client ROI from digital media and software solutions.

• Coordinate Cox Automotive expertise related to digital media offerings and software applications.

• Collaborate with internal partners to pinpoint revenue-growth opportunities and implement account strategies.

• Establish and cultivate long-term relationships with dealership and corporate contacts.

• Recognize rooftop whitespace opportunities and enhance revenue through integrated strategies.

• Track and evaluate product performance and client business trends.

• Analyze reporting and analytics to clarify performance, optimization challenges, and best practices.

• Educate clients on utilizing Autotrader and Kelley Blue Book media and software products.

• Gather and disseminate relevant customer business and product-performance reports.

• Prepare client locations for the implementation of corporate-level product acquisitions.

• Act as the primary contact for dealer issues and address customer concerns and technical difficulties.

• Contribute to strategic account planning and identify account opportunities and potential risks.

• Oversee client progress and outcomes in accordance with account strategies.

• Reduce churn on both new and existing products.

• Determine meeting frequency based on account plans and client requirements.

• Collaborate with team members, customer support, and internal partners to resolve issues.

• Stay informed and integrate new and evolving product offerings.

• Identify, coordinate, and facilitate product workshops or in-store training sessions.

⛳️ Requirements

• Bachelor’s degree in a relevant field alongside 6 years of experience in a related area.

• Alternatively: master’s degree with 4 years of experience; Ph.D. with 1 year of experience; or 10 years of experience in a related field.

• Required travel within an assigned sales territory, up to 75%.

• A valid driver’s license is mandatory.

• Safe driving record.

• Candidates must reside in the DFW Metroplex, West Texas, or Oklahoma City, OK region.

• Preferred: 2+ years in an Autotrader Client Solutions Manager role.

• Strongly preferred: prior experience in the automotive industry.

• Previous media or advertising experience, especially in digital, is preferred.

• Familiarity with the competitive landscape, rates, and selling points is preferred.

• Experience with Customer Relationship Management systems is preferred.

• Prior face-to-face customer interaction experience is preferred.

• Must currently have authorization to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future.

• Must pass a pre-employment drug test.

• Must adhere to Cox’s drug-free workplace policy.

🏝️ Benefits

• Annual incentive/commission target of $55,000.00.

• Competitive salary along with bonus and incentive plans.

• Pro-sales culture.

• Outstanding work-life balance.

• Flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits, including options for medical, dental, and vision.

• Generous 401(k) retirement plans featuring company match.

• Inclusive parental leave policies.

• Fertility coverage.

• Adoption assistance.

• Opportunities for professional development and continuing education.

• Resources for financial wellness and planning.

• Seven paid holidays.

• Up to 160 hours of paid wellness annually for employees or their family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Flexible vacation, wellness days, and/or PTO.