Client Servicing Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage day-to-day client relationships and facilitate formal governance of these relationships, which includes conducting regular service review meetings.

• Foster and enhance relationships with EQCR clients to improve overall customer satisfaction.

• Assist with contracting, management of Statements of Work, invoicing, and license renewals.

• Oversee client participation in vendor governance processes, including the completion of annual vendor questionnaires and information security submissions.

• Identify and cultivate new revenue opportunities from current clients, including professional and complementary services.

• Serve as the primary escalation point for any client issues that arise.

• Collaborate with clients and internal EQ stakeholders to ensure that solutions align with the ongoing business needs of customers.

• Support the EQCR Consulting and Implementations management team in delivering the overall portfolio of services.

• Maintain the EQCR Business Continuity and Disaster Recovery strategies and assist with annual testing.

• Lead internal initiatives aimed at improving processes.

⛳️ Requirements

• A degree or equivalent qualification, or relevant work experience is required.

• A minimum of 1 year of experience in the IT sector is essential.

• Experience in software implementations and support for both SaaS and/or on-premise applications is necessary.

• Proven experience in managing client relationships is critical.

• Experience interacting with a variety of stakeholders, including senior C-Suite executives, is important.

• Strong knowledge of software delivery and support processes is required.

• Comfortable facilitating and hosting meetings with diverse stakeholder groups, both remotely and in person.

• Excellent organizational skills with the ability to manage multiple complex and concurrent requirements within set deadlines.

• Proficiency in MS Office is expected.

• Knowledge of customer resolution, complaint handling, remediation processes, regulations, and operations is a plus.

• A confident and engaging communicator who can interact effectively across all organizational levels.

• Exceptional interpersonal and relationship-building skills are essential.

• Ability to adapt to changing demands while balancing time and priorities is necessary.

• Capable of managing multiple demanding requirements at once.

• Possess an analytical mindset with a keen attention to detail.

• Ability to understand problems comprehensively and convey well-considered solutions.

• Independent problem-solving skills are required.

• Employment is contingent upon successful completion of pre-employment screening checks.

🏝️ Benefits

• Equiniti Pension Plan with employer matching contributions up to 10%.

• Employee Assistance Programme offering counselling, legal, and wellbeing support for employees and their families.

• Life assurance coverage at 4x salary with an option to purchase additional cover.

• Employee discounts and cashback opportunities available through the EQ Wins Platform.

• Flexible benefits plan that includes options for gadgets, travel insurance, will writing, and holiday trading.

• Typically, 29 days of holiday in addition to bank holidays.

• 2 volunteer days per year.

• Equiniti ICON award vouchers.

• Investment in LinkedIn Learning for all employees.

• Flexible remote work arrangements are offered.