Client Services Project Manager, CX

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the delivery of software and AI-driven projects under the supervision of senior project managers.

• Maintain project plans, schedules, RAID logs, and relevant delivery documentation.

• Monitor project progress, identify risks, and manage dependencies, escalating when necessary.

• Prepare and contribute to status communications for both customers and internal stakeholders.

• Organize meetings, track action items, and ensure follow-ups across various cross-functional teams.

• Assist in maintaining compliance with delivery processes, PMO standards, and best practices.

• Adjust to evolving project priorities while keeping a keen attention to detail.

⛳️ Requirements

• Up to 4 years of experience in supporting customer-oriented software or SaaS projects.

• Basic understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.

• Preferred experience in AI, technical, or SaaS environments.

• Development of problem-solving abilities and risk-awareness skills.

• Excellent written and verbal communication skills with a focus on detail.

• Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.

• PMP, AI, or similar certification is a plus.

🏝️ Benefits

• Become part of a rapidly growing, market-disrupting global company where top talent collaborates in a dynamic, creative environment! As the industry leader, each day at NiCE offers opportunities for learning and growth, alongside numerous internal career paths across various roles, disciplines, domains, and locations. If you are passionate, innovative, and eager to consistently elevate standards, you might just be our next NiCEr!