Client Services Officer, Turkish

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Address issues related to execution delays and account management.

• Aid clients in comprehending market trends, tools, and available resources.

• Actively engage with clients to mitigate churn by addressing their concerns, providing tailored solutions, and delivering ongoing support to ensure long-term retention.

• Resolve problems associated with trading platforms, including login issues, platform navigation, and other technical challenges.

• Participate in live events and Expos.

• Communicate the company's value proposition to potential partners, negotiate terms, and finalize partnership agreements.

• Provide support to existing clients via phone, while also handling new leads, retaining current clients, and prospecting new clients on social media platforms.

⛳️ Requirements

• Minimum of 1 year experience in a Customer Support or Sales position within a regulated financial services organization.

• Proficient in English and Turkish, both written and verbal.

• Possession of a College or University degree.

• Excellent attention to detail, strong organizational abilities, and effective communication skills.

• Proficient in Microsoft Office applications.

• High level of professionalism, strong work ethic, self-motivation, and collaborative spirit.

• Positive, can-do attitude.

• Willingness to work during public holidays.

• Availability for morning shifts (09:00–18:00).

🏝️ Benefits

• Competitive remuneration package based on skills and experience.

• Opportunities for personal and professional growth through our "Employee Training & Development program."

• Birthday and Loyalty benefits.