Client Services Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming call queues and deliver professional, empathetic service to customers during high-pressure situations.

• Assign and dispatch service requests to technicians through email and internal platforms.

• Accurately input and update assignments, notes, and scheduling information across various systems.

• Monitor job status and ensure timely updates, including inspection timelines and completion milestones.

• Proactively follow up on assignments, addressing delays, rejections, or missing information before they escalate into issues.

• Communicate effectively with technicians, vendors, customers, and internal team members throughout each job.

• Maintain thorough and organized documentation to ensure all team members have the visibility they require.

• Identify gaps or inefficiencies in workflows and highlight them for potential improvements.

• Perform additional duties as necessary to support team and business needs.

⛳️ Requirements

• Required:

• ▪ High school diploma or equivalent.

• ▪ At least 1 year of experience in customer service, dispatch, or administrative roles.

• ▪ Exceptional written and verbal communication skills.

• ▪ High attention to detail and accuracy in data entry and documentation.

• ▪ Ability to handle multiple priorities in a fast-paced, high-volume setting.

• ▪ Comfortable using multiple software systems and email platforms simultaneously.

• Preferred:

• ▪ Experience in restoration, insurance claims, dispatch, or call center operations.

• ▪ Familiarity with CRM or job management software.

• ▪ Experience managing escalations or service recovery situations.

🏝️ Benefits

• ▪ A role with real impact: you are assisting individuals during some of the most challenging moments of their lives.

• ▪ The stability of a 30-year-old company complemented by the energy of a growing national brand.

• ▪ Opportunities for career advancement across various companies and markets under the Fortify umbrella.

• ▪ A team that values straightforward communication, hard work, and prioritizing our customers' needs.

• ▪ Pay range: $17 to $19/hr, along with competitive benefits.

• ▪ The opportunity to be part of something innovative: we are shaping the future of property protection, and your input is valued here.