This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently manage and respond to incoming communications through various channels such as phone, chat, e-fax, email, and portal messages while adhering to established service levels.

• Offer support for ordering processes and conduct outreach to customers concerning order-related issues and incomplete information within designated service levels.

• Establish and validate new accounts and contacts, while assisting customers with troubleshooting portal login and contact management issues.

• Provide insights about Freenome’s products and services to both current and prospective customers and patients.

• Ensure compliance and maintain accuracy when dealing with sensitive patient data.

⛳️ Requirements

• A high school diploma or an equivalent certificate is required.

• At least two years of experience in Client Services, ideally within the healthcare sector or a closely related field.

• Proficiency in technology, including Mac and Apple products, two-factor authentication applications, Google Suite, CRM systems, and customer communication platforms like Salesforce and 8x8 or Vonage.

• Conversational proficiency in both English and Spanish.