Client Service Leader – Water/Wastewater

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Lead the expansion of Apex’s infrastructure services within your assigned local market.

• Formulate and implement a strategic plan to strengthen relationships with municipal, utility, and public-sector clients.

• Utilize existing client connections and your market knowledge to position Apex as a reliable regional partner.

• Collaborate with Divisional and Regional Leadership to synchronize local initiatives with Apex’s overall infrastructure strategy.

• Act as a trusted advisor to municipal and utility clients, grasping their infrastructure priorities and funding mechanisms.

• Identify and seek out new project opportunities, oversee proposal development, and manage interview and negotiation processes.

• Promote cross-selling of Apex’s complementary environmental, construction, and compliance services.

• Represent Apex at professional associations, technical committees, and industry conferences.

• Supervise the delivery of municipal infrastructure projects, including water and wastewater treatment, distribution/collection systems, stormwater management, transportation, or civil engineering.

• Ensure technical excellence, quality control, and compliance with scope, schedule, and budget.

• Provide technical leadership, mentorship, and QA/QC oversight to project teams.

• Manage project performance, including backlog, utilization, and profitability metrics.

• Recruit, mentor, and develop engineers, project managers, and technical staff to enhance Apex’s local presence.

• Cultivate a collaborative, high-performance culture centered on client satisfaction and technical excellence.

⛳️ Requirements

• BS or MS Degree in Civil or Environmental Engineering or a related engineering discipline.

• Over 15 years of experience in municipal infrastructure.

• Registered Professional Engineer preferred in MA, CT, or NH.

• Proven success in developing new markets, securing key municipal clients, and meeting financial growth targets.

• Strong history of mentoring, team development, and leading cross-disciplinary project teams.

• Demonstrated ability to work effectively with clients in a forward-thinking manner to drive growth and sustained performance through effective leadership.

• Excellent written and verbal communication skills.

• A strong desire to manage and mentor staff at all levels.

🏝️ Benefits

• Company-subsidized medical and dental coverage.

• Company-paid life, short-term, and long-term disability insurance.

• 401k matching, tuition assistance, and additional benefits.

• Opportunities for cross-training and the chance to work on a variety of projects.

• Performance-based bonuses or other incentives.

• Collaborate with the best and brightest professionals in the industry.

• Join a national firm with over 2,000 employees and more than 70 locations across the US.