Senior Account Manager – Client Services

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage a portfolio of customer relationships from onboarding through renewal, ensuring successful adoption, satisfaction, and retention.

• Serve as a trusted advisor by offering strategic recommendations that align influencer programs with the business objectives of customers.

• Conduct strategic business reviews (SBRs) and campaign wrap reports, providing insights that inform future strategies.

• Supervise influencer campaign delivery from kickoff to reporting, ensuring content quality, timely execution, and alignment with KPIs.

• Collaborate with customers on post-sale strategies, sharing best practices and actionable insights to enhance performance.

• Manage budgets, contracts, and deliverables meticulously, offering transparent updates and proactively resolving issues.

• Oversee campaign projects by assigning execution tasks to Coordinators/Co-Ops, while also acting as a mentor and coach.

• Work cross-functionally with Sales, Strategy, Research, and Product teams to provide seamless client experiences.

• Evaluate campaign performance data to produce actionable insights for both customers and internal teams.

⛳️ Requirements

• 5–7+ years of experience in influencer marketing, campaign management, or social media; a background in agency or paid media is preferred.

• Demonstrated success as a strategic advisor, providing recommendations that align with client business objectives.

• Strong project management capabilities, able to juggle multiple accounts and priorities effectively.

• Excellent communication, relationship management, and presentation abilities.

• Analytical mindset with the ability to interpret data and transform insights into actionable steps.

• Experience in mentoring or coaching junior team members.

• High integrity, empathy, and a strong customer-first approach.

• Proficient in influencer or marketing platforms; capability to become an expert in the Later Influence™ platform.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development