Client Service Professional

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Facilitate post-sales customer engagement for the fulfillment of print, print-related services, and kitting orders.

• Execute print, kitting, and distribution requests received through online platforms or direct customer interactions.

• Act as the primary service representative during client meetings and business reviews as necessary.

• Assist sales and customers by addressing inquiries and fulfilling requests.

• Manage customer issues, oversee dispute resolution, and handle invoice reconciliation.

• Provide proof of delivery and updates on order status.

• Collect job requirements and convert them into manufacturing, kitting, shipping, and postal directives.

• Develop process documentation, workflows, and job aids.

• Recommend improvements for workflows and processes.

• Review work for precision prior to production.

• Process orders, change notices, delivery commitments, and special freight quotes within related systems.

• Conduct pricing assessments and generate quotes.

• Verify composition or undertake copy preparation tasks.

• Maintain client inventory items and generate as well as analyze reports.

• Coordinate corrections and changes in work-in-process.

• Provide training and mentorship to client care staff when required.

• Lead investigations into corrective actions and suggest enhancements.

• Input data, establish new items, and oversee current inventories.

• Serve as a communication bridge between external customers and internal departments.

• Engage in special projects and execute related tasks.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of 3 years of relevant administrative or operational support experience in manufacturing operations or an office setting directly associated with job responsibilities.

• Additional education or certification may be an asset.

• Strong knowledge of relevant functional areas or a solid understanding of a professional field.

• Capability to apply relevant policies, procedures, regulations, and program objectives.

• Proficient in computer use and software, including MS Office or Mac word processing and spreadsheets.

• Excellent verbal and written communication abilities.

• Strong organizational skills with the capacity to manage deadlines, prioritize tasks, and adapt to business requirements.

• Willingness to work on weekends and holidays.

• Ability to oversee the work of junior staff and review or audit work for accuracy when necessary.

• Successful completion of pre-employment background checks and drug screenings.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Disability insurance.

• 401(k) plan with matching contributions.

• Life insurance coverage.

• Optional supplemental insurance options.

• Tuition reimbursement.

• Maternity leave benefits.

• Adoption assistance programs.

• Discounts from employers and partners.

• Potential bonus, commission, or incentive programs based on the role.