Client Service Associate

📋 Description

• Act as the technical and operational backbone of the advisory pod, ensuring that all planning materials, analyses, and deliverables are prepared accurately and delivered punctually, allowing the Financial Advisor to concentrate fully on client relationships and decision-making.

• Prepare all materials for client meetings in advance, including retirement projections and income analysis, investment performance assessments, portfolio analysis, financial planning summaries, and supporting outputs.

• Guarantee that all materials are accurate, presented clearly, and delivered within set timelines.

• Maintain and update client planning data within the firm's planning systems and tools.

• Collaborate with RIA Operations partners to ensure the timely execution of client recommendations and instructions.

• Coordinate with insurance brokerage partners to facilitate the implementation of risk management and insurance strategies.

• Ensure that all implementation steps are tracked, confirmed, and communicated effectively.

• Capture and manage all action items from post-meeting discussions, with clear ownership and deadlines.

• Monitor the progress of outstanding items and proactively follow up to ensure timely resolution.

• Assist the Financial Advisor in maintaining a smooth, frictionless client experience between meetings.

• Work closely with the Financial Advisor to ensure alignment across all client workstreams.

• Communicate proactively regarding timelines, dependencies, and any issues that may impact delivery.

• Contribute to the ongoing enhancement of internal processes, templates, and planning workflows.

⛳️ Requirements

• Over 3 years of experience in financial planning support, investment operations, or administrative roles within wealth management.

• Proficient in retirement analysis, investment analysis, and financial planning tools (e.g., eMoney, RightCapital, or similar).

• Familiarity with CRM platforms (e.g., Wealthbox, Slant, etc.).

• Exceptional attention to detail and a strong commitment to accuracy.

• Excellent organizational and time management skills.

• Series 65/66 licenses — active and in good standing (Preferred).

• State Life & Health insurance producer licenses (Preferred).

• Experience in a team-based or pod advisory model (Preferred).

• Familiarity with insurance brokerage coordination and implementation workflows (Preferred).

• CFP® candidacy or interest in pursuing professional designations (Preferred).

🏝️ Benefits

• Work from home.

• Medical, dental, vision, life, and voluntary life insurance.

• 401(k) with company match.

• Paid vacation and sick days.

• Paid holidays.

• Potential for a performance bonus of up to 20% of base compensation annually, linked to employee and company performance.