Client Service and Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately prepare and process paperwork related to investments and insurance.

• Establish and update accounts with Schwab, including those that are separately managed.

• Oversee and manage insurance applications, conversions, policy alterations, and ongoing service inquiries.

• Facilitate the underwriting process from start to finish, including scheduling medical exams, tracking status, and advocating for timely resolution.

• Gather and verify documentation for the onboarding of new accounts.

• Act as the primary contact for client inquiries concerning investment and insurance products.

• Manage workflows from initial information gathering to execution, follow-up, and finalization.

• Maintain proactive communication with clients and the team regarding outstanding issues and subsequent steps.

• Record and update client contact information, statuses, and important details in Salesforce.

• Assist in advisor retention and conservation efforts for existing client relationships.

• Participate in operational projects and cross-functional initiatives as the firm expands.

⛳️ Requirements

• Minimum of three years of experience in financial services, client support, or operations within a professional services setting.

• Proficient in Microsoft Office, particularly Excel.

• Experience with Salesforce is highly desirable.

• Proven ability to manage complex, multi-step workflows from initiation to completion.

• Excellent written and verbal communication skills.

• Exceptional attention to detail.

• BA/BS degree preferred in Business, Marketing, Communications, Finance, or a related discipline.

• Series 65 license preferred; if not currently licensed, must obtain within six months of employment.

• Familiarity with Salesforce, Schwab custodian platform, DocuSign, Microsoft Office, Excel, Outlook, Zoom, insurance carrier platforms, underwriting portals, document management systems, and workflow systems.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Bonus opportunities.

• Long-term incentive plans available after one year of tenure.

• Performance plans offered after one year of tenure.