Client Sales & Reservation Specialist

This is a fully remote position, open to applicants in United States, +3 more countries.

📋 Description

• Support clients in researching, planning, and reserving cruises, resorts, vacation packages, hotels, tours, transportation, and other travel services.

• Assess client needs, preferences, destination interests, budgets, travel styles, and expectations.

• Investigate destinations and compare travel options, pricing, availability, supplier choices, promotions, travel requirements, and vacation experiences.

• Oversee reservations from the initial inquiry to the completion of travel.

• Track payment deadlines and ensure accurate reservation data is maintained.

• Address client inquiries and assist with modifications to reservations.

• Engage with clients before, during, and after the booking process.

• Respond to inquiries professionally through phone, email, text, social media, and online platforms.

• Keep organized records of client interactions, quotations, reservations, follow-up activities, booking details, payment deadlines, and outstanding requests.

• Foster long-lasting client relationships to encourage repeat business, referrals, future bookings, and client loyalty.

• Cultivate new client relationships, follow up on leads, and maintain a pipeline of potential business.

• Discuss travel options, recommend products, offer upgrades, identify additional travel opportunities, and assist clients in planning future vacations.

• Prospect for clients, market services, retain existing clients, and drive travel sales.

• Establish a professional presence and utilize Facebook, Instagram, TikTok, and other digital channels for relationship-based marketing.

• Promote destinations, cruises, resorts, vacation packages, group travel, and other travel opportunities.

• Participate in company and industry training and become familiar with approved supplier systems, booking platforms, reservation tools, and training resources.

• Continue to enhance knowledge of destinations, travel products, promotions, booking procedures, industry updates, travel requirements, and supplier policies.

• Manage time effectively, work independently, follow up consistently, and take ownership of business development.

⛳️ Requirements

• Excellent communication and customer service skills.

• Comfortable working independently while managing multiple tasks.

• Basic computer proficiency.

• Reliable internet access.

• Ability to utilize online systems, supplier systems, reservation platforms, booking tools, training systems, and online communication channels.

• Capacity to manage time efficiently and maintain ongoing communication with clients.

• Eagerness to learn about the travel industry, sales, marketing, and reservation systems.

• Willingness to complete training related to the company, suppliers, destinations, and industry.

• Professional, reliable, organized, coachable, and motivated.

• Previous experience in customer service, sales, hospitality, reservations, marketing, social media, business development, travel, or client relationship management is advantageous but not mandatory.

• Approximately 15 hours each week dedicated to developing and operating the travel business.

• Must maintain accurate and organized records for clients and reservations.

• Must manage confidential client information with professionalism.

🏝️ Benefits

• Flexible scheduling options.

• Training and continuous support.

• Additional incentives available.

• Travel-related discounts may be provided.

• Incentives, perks, and bonuses offered.