Client Relationship Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for external clients regarding Pharmastar’s product offerings.

• Ensure that essential information is communicated to relevant teams within the organization.

• Act as the main liaison for external clients seeking products.

• Conduct client outreach and establish regular communication through scheduled calls.

• Prepare, submit, and evaluate PDE submissions to CMS.

• Investigate and propose solutions for any rejected submissions.

• Assist in reconciling PDE data.

• Summarize and report on the progress of PDE submissions.

• Provide support to clients across all aspects of Part D functions.

• Coordinate the submission of regulatory reports to the appropriate management personnel.

• Monitor all relevant regulatory updates and modifications.

• Develop strong, trusting relationships with clients and their pharmacies.

• Present the company’s product line services to clients as required.

• Ensure adherence to HIPAA guidelines in all communications.

⛳️ Requirements

• Preferred Bachelor's degree.

• Required Associate's degree or formal training beyond high school.

• A minimum of 3 years of experience in customer service and the industry.

• Experience in health plans or insurance is a plus.

• Preferred experience in Pharmacy Benefit Management (PBM).

• Certification as a Pharmacy Technician (CPhT) is a plus.

• Experience in a pharmacy support role is advantageous.

• Must be up-to-date on plan and benefit structures as well as Medicare Part D guidelines.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending account.

• Company-paid life insurance.

• Short-term disability coverage.

• Optional voluntary benefits.

• 401(k) retirement plan.

• Paid Time Off.

• Paid holidays.