Client Partner – Hospitality, Travel, Retail

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Takes the lead in formulating and executing account strategies, overseeing growth initiatives, and managing the overall P&L.

• Discovers new business possibilities within the existing client portfolio, effectively presenting Blend360’s services and capabilities to secure closed deals; this includes drafting proposals and Statements of Work (SOW).

• Negotiates to secure the most advantageous pricing to deliver optimal value for clients.

• Maintains an organized pipeline that includes all leads, opportunities, notes, and activities in a timely manner.

• Ensures overall client satisfaction is achieved.

• Facilitates the engagement of the right Blend360 talent, skills, and offerings with key decision-makers at the client.

• Acts as a strategic AI and transformation advisor to client stakeholders, guiding the development of AI strategy, data modernization, and technology-driven business transformation initiatives that align with the client's long-term objectives.

• Collaborates with and aligns internal Blend360 practice and capability leaders to create a cohesive, forward-thinking strategy for each client engagement, ensuring delivery excellence and fostering long-term relationship health.

⛳️ Requirements

• At least 10 years of experience with a proven track record in client management or business development within the data-driven marketing, analytics, or data services sectors.

• Strong expertise in AI strategy and digital transformation; experience in advising executives on AI adoption, data modernization, or technology-enabled business change is highly preferred.

• Relevant industry experience in travel & hospitality, retail, CPG, and QSR is advantageous; client-side experience in any related industry is viewed positively.

• Possesses the ‘driver’ gene and is proactive in establishing new, high-quality relationships throughout the client organization.

• Capable of partnering with Capability and Practice Leaders to identify and secure new business opportunities.

• Driven by a passion for impacting client results through data, analytics, AI, and technology; motivated by the chance to link transformative innovation to measurable business outcomes.

• Demonstrated executive leadership experience with the ability to influence and align client C-suite and senior stakeholders, as well as internal Blend360 leaders, around long-term client goals; a history of guiding clients through complex transformations is greatly valued.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401K

• PTO

• Paid holidays

• Commuter benefits

• Spending accounts

• Life insurance

• Disability coverage

• Employee Assistance Programs (EAPs)