Client Operations Manager

This is a fully remote position, open to applicants in South Africa, +4 more countries.

📋 Description

• **Client & Account Ownership:** Act as the main point of contact for law firm clients and partners, taking responsibility for the tone, quality, and frequency of all communications directed at clients.

• **Campaign Launch Management:** Facilitate the connection between sales and delivery by overseeing the process from order paperwork to the initial lead, ensuring all criteria, delivery methods, and intake requirements are documented and fulfilled.

• **Technical Distribution:** Take a hands-on approach as the owner of LeadDistro, overseeing campaign builds, routing logic, filters, caps, integrations, and performing daily quality assurance and quality control.

• **Data-Driven Dispute Resolution:** Independently handle lead quality disputes by reconciling delivery exports with client data, categorizing defects, and determining credits or replacements based on established guidelines.

• **Team Leadership:** Oversee a small team that includes an Account Manager and Administrative Support to ensure a high-velocity daily operating rhythm where every task has a designated owner.

• **System Integrity:** Keep Monday.com updated as the live source of truth for all campaign statuses and ensure that standard operating procedures remain current as products and processes evolve.

• **Supplier Coordination:** Collaborate with fulfillment partners and call centers to track volume, pacing, and quality, ensuring adherence to stringent specifications.

⛳️ Requirements

• **Industry Experience:** A minimum of 4 years in client-facing operations or account management within performance marketing, lead generation, or a call center setting.

• **Technical Proficiency:** Professional experience with lead distribution or call routing software (e.g., LeadDistro, Boberdoo, LeadsPedia, Phonexa, Trackdrive, etc.).

• **Professional Communication:** Outstanding written English skills; comfortable communicating with attorneys and law firm owners with a high level of professionalism.

• **Analytical Rigor:** Advanced spreadsheet capabilities; able to analyze large CSV exports to generate defensible, data-supported responses to client inquiries.

• **Leadership:** Previous experience managing at least 1-2 direct reports.

• **Operational Demeanor:** Maintains composure under pressure, especially during quality disputes, prioritizing data-driven leadership over apologies.

🏝️ Benefits

• 💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico, or Colombia with international teams

• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

• 🤝 Peer Community: Connect with high-performing sales professionals in our network

• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

• 💰 Competitive salary