Client Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist a client portfolio in achieving measurable results from the 340B program.

• Provide performance insights and operational reports that highlight progress and opportunities.

• Collaborate with Customer Success to implement client objectives and success strategies.

• Convert client goals into actionable workflows and enhancements.

• Oversee and facilitate client implementations from the initial kickoff to the go-live stage.

• Manage timelines, milestones, and ensure cross-functional collaboration.

• Guarantee consistent execution across client workflows and operational procedures.

• Identify gaps in execution and drive towards resolution.

• Analyze client data to uncover trends, missed opportunities, and areas for improvement.

• Enhance referral capture and workflow efficiency.

• Provide data-driven recommendations.

• Assist clients in enhancing their operational efficiency and financial results.

• Track engagement, performance, and risk indicators in collaboration with Customer Success.

• Serve as a responsive partner for client inquiries and needs.

• Address issue resolution with urgency and accountability.

• Keep accurate records of activities, reporting, and deliverables.

• Adhere to and enhance established processes.

• Collaborate with Product, Data, and Operations teams to gather client feedback and refine solutions.

• Contribute to the creation of documentation, playbooks, and scalable operational methods.

⛳️ Requirements

• Experience in a client-facing or operational capacity within the healthcare sector.

• Familiarity with healthcare delivery settings such as FQHCs, health systems, or pharmacy operations.

• Working knowledge of the 340B program and its impact on operational and financial outcomes.

• Strong organizational abilities and capacity to handle multiple priorities.

• Clear and effective communication skills across diverse stakeholders.

• Comfort with data and using it to identify problems and opportunities.

• Ability to take ownership and operate effectively in a fast-paced, dynamic environment.

• Experience in supporting implementations, operations, or customer success in healthcare or SaaS (preferred).

• Exposure to 340B referral capture workflows or comparable processes (preferred).

• Familiarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools (preferred).

• Experience with tools like Salesforce or similar systems (preferred).

🏝️ Benefits

• Competitive salary commensurate with experience.

• Remote-first work culture.

• Flexible paid time off.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching.

• Life and disability insurance.

• Employee Assistance Program.

• A collaborative, mission-driven team environment.