Client Operations Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated hospital clients

• Develop and sustain robust, long-term relationships with clients

• Hold regular client meetings to evaluate performance metrics, address issues, and pinpoint areas for enhancement

• Respond swiftly to client inquiries and resolve problems in a professional and timely manner

• Oversee the daily operations of Koders within their assigned teams

• Ensure adherence to productivity and quality benchmarks

• Monitor coding productivity, accuracy, turnaround times, and service-level agreements (SLAs)

• Collaborate with coding managers and quality assurance teams to consistently meet client expectations

• Analyze operational reports and convey trends, risks, and opportunities to internal leadership and clients

• Aid in staffing forecasts and workload distribution to uphold service commitments

• Assist clients with coding-related inquiries and opportunities for documentation improvement

• Support denial management and coding-related appeals as necessary

• Stay updated on CMS regulations, coding updates, and compliance requirements

• Review quality metrics and coordinate corrective action plans when performance issues occur

• Prepare and deliver monthly performance reports to clients and leadership

• Track key performance indicators including coding accuracy, productivity, denial rates, turnaround times, and customer satisfaction

• Organize training initiatives and relay coding updates to clients and internal teams.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Health Information Management, or a related field preferred

• 4+ years of experience in medical coding

• 4+ years of experience in client management, account management, operations, or healthcare services required

• Must have experience managing outsourced coding clients

• Experience working in physician, hospital, and/or outpatient coding settings

• Familiarity with revenue cycle management processes and denial management

• One or more of the following certifications required: CPC® (Certified Professional Coder), CCS® (Certified Coding Specialist), RHIT® (Registered Health Information Technician), RHIA® (Registered Health Information Administrator)

• Solid understanding of ICD-10-CM, CPT, and HCPCS coding systems.

• Knowledge of CMS regulations, payer policies, and HIPAA requirements.

• Exceptional client relationship and communication skills.

• Strong analytical and problem-solving capabilities.

• Proficient with EHR systems, coding software, and Microsoft Office applications.

• Ability to juggle multiple priorities and thrive in a fast-paced environment.

• Strong presentation and reporting abilities.

🏝️ Benefits

• Health insurance

• Flexible working arrangements