Client Onboarding Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of the relationship during the initial onboarding process for new Pros, which includes account activation, transition, adoption, and product utilization.

• Act as the primary and dedicated resource for Pros throughout their early lifecycle.

• Reinforce and "resell" the value of HCP, assisting Pros in building confidence in their choices and promoting early product adoption.

• Communicate client information, trends, and feedback effectively across teams.

• Collaborate cross-functionally to facilitate Pro success.

• Develop, prepare, and cultivate our Pros for advocacy.

• Identify opportunities for expansion and suggest areas for enhancement.

• Manage details, timelines, and actions to enhance efficiency.

• Enhance opportunities for our Pros by utilizing qualitative and quantitative analysis.

• Create processes that set our brand apart by exceeding customer expectations in service delivery.

• Skillfully troubleshoot technical issues.

⛳️ Requirements

• 1-3+ years of experience in full-time customer success, implementation, or sales.

• A Bachelor's degree or equivalent experience in a related field.

• Demonstrated success in building relationships with new customers and surpassing success metrics.

• Availability to work scheduled shifts: Monday - Friday 11am-8pm PST.

• Advanced proficiency in English.

🏝️ Benefits

• Health care insurance (medical, dental, vision, disability).

• Employee assistance program.

• 401(K).

• Flexible time off.

• Paid parental leave.

• Tech reimbursement.

• Other company benefits.