Client Onboarding, LMS Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the onboarding procedure for new clients, ensuring a seamless transition onto the LMS platform;

• Tailor onboarding strategies to align with the unique needs and objectives of each client.

• Facilitate training sessions for clients and their staff on utilizing the LMS platform;

• Create and sustain training materials, including user manuals, tutorials, and video content;

• Offer continuous support and troubleshooting assistance to clients to resolve any issues or inquiries.

• Prepare and conduct live demonstrations of the LMS platform for potential clients and current users;

• Customize demonstrations to emphasize features and benefits pertinent to each client’s requirements.

• Cultivate and maintain strong relationships with clients, acting as their primary point of contact;

• Assess client satisfaction and proactively tackle any concerns or feedback;

• Oversee and monitor client accounts, ensuring prompt follow-ups and resolution of any challenges.

• Produce regular reports on client usage and performance indicators;

• Analyze data to recognize trends, opportunities for enhancement, and areas needing attention.

• Respond to client inquiries and provide assistance through inbound calls, emails, and other communication channels;

• Manage general customer service responsibilities as required, including addressing and resolving issues or complaints;

• Serve as a backup for the customer service team, guaranteeing continuous support availability.

• Keep abreast of LMS platform updates, industry trends, and best practices;

• Collaborate with product and development teams to relay client feedback and contribute to platform improvements.

⛳️ Requirements

• Demonstrated experience in client onboarding, training, or account management, ideally within a SaaS or LMS context;

• Familiarity with LMS platforms and their functionalities;

• Exceptional communication and presentation skills, with the capability to engage and educate diverse audiences;

• Highly organized with a keen attention to detail and the ability to juggle multiple tasks simultaneously;

• Proficient in utilizing CRM and LMS software, in addition to Microsoft Office Suite;

• Capacity to work independently as well as collaboratively within a team;

• Strong problem-solving abilities and a customer-focused mindset.

• **Minimum Technical and Work Environment Requirements:**

• - **Internet Connection:**

• - Primary internet connection with a minimum speed of **15 Mbps**.

• - Backup internet connection with at least **10 Mbps**.

• - Backup connection must be capable of supporting work during a power outage.

• - **Primary Device:**

• - Desktop or laptop equipped with at least:

• - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.

• - A minimum of **8 GB RAM**.

• - **Backup Device:**

• - Must meet or exceed the performance of an **Intel Core i3** processor.

• - Must be functional during power interruptions.

• - A functioning **webcam**.

• - A **noise-canceling USB headset**.

• - A **quiet, dedicated home office space**.

• - **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.