Client Onboarding Executive

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Comprehensive Client Onboarding: Take charge of the client onboarding experience, ensuring it is customized and enjoyable to foster long-term client loyalty.

• Precision & Quality Assurance: Achieve 100% accuracy in client billings, statutory submissions, and compliance with Sleek’s Terms & Conditions.

• The "Three-Day" Objective: Implement procedures swiftly and accurately, consistently aiming for a processing time of less than three business days, and proactively update clients regarding any obstacles or additional information required.

• Emphasis on Measurable KPIs: Strive for high customer satisfaction (CSAT) while minimizing onboarding duration.

• Regulatory Expertise: Leverage knowledge of ACRA regulations, the Companies Act 1967, and AML/CFT policies to guarantee every client is onboarded in full compliance.

• Task Management Efficiency: Organize daily responsibilities effectively to ensure all outputs are in line with defined scope and deadlines, while upholding strict client confidentiality. Adhere to standard operating procedures (SOP) and onboarding protocols.

• AI-Enhanced Execution: Utilize Sleek’s automation and AI tools to optimize manual processes, transitioning to a fully efficient, system-driven workflow.

• Ongoing Improvement: Engage in a "continuous improvement" cycle by providing feedback to management to help refine and simplify processes monthly.

• Stakeholder Collaboration: Work alongside the Head of Client Onboarding and Team Leader to implement the Sleek Strategic Roadmap and scalable processes.

• Issue Resolution: Serve as a primary contact for client inquiries, addressing requests accurately and escalating complex issues when necessary.

• Teamwork: Partner with Compliance, Corporate Secretary, and Sales teams to ensure an exceptional client experience.

⛳️ Requirements

• Educational Background: A recognized degree or diploma in Business Administration or a related field.

• Professional Experience: Ideally, experience in client-facing positions, managing sensitive information and intricate client issues.

• Technical Proficiency: Practical experience with Google Workspace, Microsoft applications, and various productivity tools.

• Compliance Acumen: A solid understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly desirable.

• Attitude: Self-driven, proactive, and extremely organized with a keen attention to detail.

• Adaptability: Capability to excel in a fast-paced, technology-oriented, and dynamic environment.

• Communication Skills: Outstanding interpersonal and communication abilities to effectively assist entrepreneurs.

• Cultural Fit: We value behavioral traits at Sleek and seek candidates who have demonstrated these attributes in their recent positions.

🏝️ Benefits

• Humility and Kindness: We prioritize humility as a core attribute, fostering a culture where we can laugh at ourselves. Kindness is equally vital, and we are dedicated to creating and nurturing a diverse and inclusive environment.

• Flexibility: You will have the option to work from home three days a week. If you need to adjust your start time to accommodate family or other commitments, we support that as long as you fulfill your responsibilities and communicate proactively. You can also work fully remotely from anywhere in the world for one month each year.

• Financial Advantages: We offer competitive market salaries, a $1,200 wellness allowance, and generous paid time off along with holiday schedules. Certain employees may also qualify for our employee share ownership plan, allowing them to benefit from our impressive growth trajectory as we aim for a listing on a major stock exchange in the Asia Pacific region.

• Personal Development: At Sleek, you will be entrusted with significant responsibilities and autonomy. We move quickly, allowing you to make decisions, learn from your mistakes, and grow. We also provide a variety of internal and external training programs. As we lead in the use of AI in our field, we are establishing a regional center of AI excellence, ensuring that if you leave Sleek, you do so as a more well-rounded individual and professional.

• Commitment to Good: Sleek is proudly a certified B Corp. Since our inception in 2017, we have dedicated ourselves to building Sleek as a force for good. In just over five years, we have joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G, focused on fostering an inclusive, equitable, and regenerative economy.