Client Insight Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the administration and distribution of client feedback surveys as part of Advarra’s Voice of the Customer (VoC) initiative.

• Aid in the gathering, organization, and validation of client feedback data from surveys and various sources.

• Create routine reports and summaries utilizing established templates and guidelines.

• Maintain and refresh dashboards and tracking files for client experience metrics under supervision.

• Help identify recurring themes or data discrepancies in survey results and report findings to senior team members.

• Support root cause analysis by collecting data and documenting observations.

• Adhere to established VoC “close-the-loop” processes, which include logging feedback and monitoring follow-up actions.

• Collaborate with internal teams to ensure prompt and accurate data updates.

• Document processes, data definitions, and standard operating procedures as instructed.

• Engage in team meetings, training, and knowledge-sharing sessions to enhance skills in analytics and client insights.

• Undertake other related tasks as assigned.

⛳️ Requirements

• 0-2 years of experience in a data, reporting, administrative, or analytical support role, or relevant education in place of experience.

• Basic knowledge of computer applications, including MS Office suite (Excel, Word, PowerPoint).

• Ability to accurately input, organize, and review data with a keen eye for detail.

• Capability to follow established processes and work instructions with supervision.

• Strong written and verbal communication skills, along with a willingness to ask questions and learn.

• A Bachelor's degree in business, analytics, or a related field is preferred.

• Familiarity with surveys, customer feedback, reporting, or data collection activities is preferred.

🏝️ Benefits

• Health coverage

• Paid holidays

• Variable bonus