Client Experience Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Timely responds to client inquiries and ensures prompt order placements in accordance with company procedures.

• Delivers timely quotes, within a 4-hour timeframe, for customers regarding run rate velocity products based on guidance from the Sales team.

• Offers administrative assistance for tracking open orders, generating scheduled and custom reports, and addressing inquiries related to sales orders.

• Initiates the process for returned merchandise and escalates all RMA requests to Customer Service.

⛳️ Requirements

• Must have authorization to work for any employer in the U.S.

• Familiarity with shipment cutoff times for all major distribution partners and carriers.

• Proactive communication with clients regarding order placements, including estimated time of arrival (ETA) and backorder updates.

• Ability to deliver timely quotes, within a 4-hour timeframe, for customers on run rate velocity products.

• Provide administrative support for tracking open orders, generating scheduled and custom reports, and addressing sales order inquiries.

• Educate clients on the RMA process and accurately enter RMA details into the system.

🏝️ Benefits

• 401k plans

• Medical insurance

• Free therapy visits

• Mental health coaching and resources

• Meditation tools

• Generous paid time off package, which includes vacation, sick leave, as well as Wellness and Volunteer Time Off days