Client Experience Operations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee timelines, deliverables, and operational processes for measurement dashboards, 1PD onboarding, audience creation, and various other initiatives.

• Monitor campaign milestones, dependencies, and risks among cross-functional teams.

• Assist with the implementation and quality assurance of tracking tags across media platforms and websites.

• Ensure that campaign tagging adheres to the defined taxonomy and naming conventions.

• Collaborate with analytics teams to confirm tracking accuracy and resolve any discrepancies.

• Maintain knowledge of customer journey attribution models, including first-touch, last-touch, and multi-touch.

• Assist in integrating media tracking data into attribution and reporting frameworks.

• Work alongside analytics teams to ensure media data is consistent with broader customer journey measurements.

• Keep documentation, workflows, and tracking implementation guides for campaigns up to date.

• Identify opportunities to enhance operational efficiency in campaign setup and reporting.

• Ensure adherence to internal data governance and marketing technology standards.

⛳️ Requirements

• 3–5 years of experience in digital media operations, marketing operations, or campaign management.

• Proficiency in working with digital tagging and tracking frameworks.

• Understanding of customer journey attribution concepts and multi-channel measurement.

• Strong project management and organizational abilities.

• Capability to coordinate efforts across media, analytics, and technology teams.

🏝️ Benefits

• Unlimited PTO

• Excellent medical, dental, and vision coverage

• Employee Equity

• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

• And more!!