Client Experience Associate

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Managing customer calls, capturing incoming leads, processing orders, and scheduling appointments.

• Enjoying the flexibility of working from your own home.

• Handling inbound calls and efficiently forwarding messages to clients in a dynamic environment.

• Utilizing a computer for the entire duration of the shift.

• Consistently working 40 hours per week, including a minimum of 8 hours on Fridays, Saturdays, and Mondays.

⛳️ Requirements

• Bilingual in English and Spanish is preferred.

• Exceptional verbal and written communication skills.

• A growth mindset with a strong enthusiasm for learning new skills.

• A genuine passion for customer service, maintaining a warm and positive tone in every interaction.

• People-oriented, friendly, and possesses good listening skills.

• Reliable and punctual, showing up when expected.

• Proficient computer skills, including typing abilities.

• Ability to remain calm and efficient in high-pressure situations.

• Willingness to engage in an introductory learning and development phase with satisfactory performance.

🏝️ Benefits

• Benefits become available after 60 days of employment.