Client Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the relationship, commercial outcomes, and strategic direction for 8–10 enterprise client accounts.

• Develop and sustain executive-level relationships with agency directors, commissioners, executive directors, mayors, county executives, and other senior stakeholders.

• Provide guidance to clients on program design, regulatory navigation, and operational best practices.

• Act as the executive escalation point for client concerns and strategic decisions.

• Manage account-level profitability and address delivery-cost and contract-value challenges.

• Lead discussions on post-sale pricing, including rate increases, scope modifications, and expansion pricing.

• Oversee contract renewals and expansion opportunities in collaboration with the Enterprise Sales Pod.

• Drive client retention, expansion, and account profitability.

• Collaborate with Client Operations on program management and engagement delivery.

• Coordinate implementation pod resources during active build phases and intricate change requests.

• Ensure alignment of client expectations, delivery capabilities, and commercial commitments.

• Lead significant program milestones, executive business reviews, and steering committee meetings.

• Assist in new-logo pursuits, proposal and contracting phases, strategic RFPs, competitive positioning, and pre-sale pricing.

• Transition relationships from the pursuit stage to long-term account ownership.

• Represent client priorities in discussions regarding the Product and Engineering roadmap.

• Collaborate with leadership on cross-client insights, market dynamics, and program trends.

• Establish and maintain client reference relationships to support new business endeavors.

⛳️ Requirements

• Over 10 years of experience in government technology, grants management, federally funded programs, affordable housing, or related complex regulated sectors.

• Profound domain expertise in one or more areas such as US Treasury programs, CDBG-DR, HUD housing and community development programs, DOE rebate programs, HCV, affordable housing, FEMA recovery, state energy programs, or similar.

• Extensive experience working with state and local government clients in a senior client-facing role, whether as a vendor, consultant, service partner, or senior government employee.

• Strong commercial acumen, including accountability for account-level revenue, pricing discussions, and complex contract negotiations.

• Ability to navigate environments with multiple stakeholders and political complexities.

• Executive presence and credibility with senior clients.

• Strong collaborative skills with Client Operations, Implementation, Support, and Product teams.

• Comfort with ambiguity and change in government programs.

• A genuine service-oriented mindset.

• Proficiency in technology and government-program business processes.

• Willingness to undertake regular domestic travel of approximately 25–40%.

🏝️ Benefits

• Options for Medical, Dental, and Vision plans.

• Company-paid Short-Term Disability and Life Insurance.

• Generous employer 401K match with immediate vesting.

• 5 weeks of Paid Time Off (PTO).

• 9 paid holidays each year.

• 3 days of volunteer time off annually.

• Equal Opportunity Employer committed to fostering an inclusive environment.