Client Engagement Specialist

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Conduct a significant number of outbound and inbound calls to follow up on consumer samples and leads generated from campaigns.

• Generate interest in Convatec products through conversations with patients, assess customer needs, and deliver customized information.

• Offer solutions that enhance consumer experiences and support Convatec’s products and services.

• Manage inbound and outbound calls related to product inquiries and customer service concerns.

• Work in conjunction with additional me+ resources to ensure a comprehensive consultative experience.

• Organize and prioritize sales and support tasks to meet revenue objectives.

• Achieve and surpass monthly efficiency, activity, and sales benchmarks.

• Deliver positive customer experiences and life-enhancing advice using a structured approach to secure sales.

• Ensure that customer interactions adhere to established guidelines and regulations.

• Build knowledge of products and the competitive market landscape.

• Share campaign feedback and consumer insights with the marketing team.

• Utilize computer-based contact and database management systems effectively.

• Complete customer profiles, document post-call notes, manage sample activities, fulfill literature requests, and execute follow-up actions.

• Engage in team development initiatives, coaching, and training sessions.

• Maintain a positive and professional phone presence.

• Assist the Team Supervisor with various projects and undertake other assigned responsibilities.

⛳️ Requirements

• Demonstrated experience in a call center and/or sales environment, particularly in tele-sales and/or indirect sales activities.

• Proven ability to work efficiently within structured inbound/outbound campaigns.

• Openness to experimenting with new processes and providing constructive feedback.

• Capability to engage in structured conversations, troubleshoot issues, and offer consumer-centric solutions.

• Outstanding verbal and written communication abilities.

• Excellent phone etiquette.

• Competitive spirit for achieving sales goals combined with an understanding of “caring while selling” in the healthcare sector.

• Exceptional patience and empathy towards customers.

• Skill in delivering clear, concise processes, procedures, and step-by-step guidance.

• Strong skills in listening, questioning, and probing.

• Results-driven and sociable personality with the ability to build rapport and engage in meaningful conversations.

• Willingness to follow instructions and guidelines meticulously.

• Compassion and empathy for ostomy end consumers.

• Strong teamwork capabilities.

• High School Diploma/GED is required.

• Minimum of 1 year of sales/customer service experience.

• An Associate’s or Bachelor’s degree is preferred, but not mandatory.

• Bilingual in English/Spanish is preferred, but not mandatory.

• Sales experience is preferred.

• Previous experience in healthcare or customer service is preferred.

🏝️ Benefits

• Employees are rewarded through a sales incentive plan.

• 100% covered medical and dental insurance.

• 401K plan with a 6% match.

• Generous paid time off policy.

• Paid holidays.

• On-site fitness center.

• Daily continental breakfast provided.

• Casual dress code.

• Enjoyable work atmosphere.