Client Engagement Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Take ownership of client relationships. Develop enduring partnerships based on transparency and business insight. Come prepared with a perspective on client needs, what defines success, and essential conversations that must take place.

• Focus on the core issue. Collaborate with clients to uncover the real challenges rather than making assumptions too early. Center every interaction around business outcomes: revenue, costs, margins, risks, and speed.

• Foster growth opportunities. Recognize and cultivate chances for expansion within your accounts. Collaborate with Growth Managing Principals on account strategies that are anchored in delivery realities and client trust.

• Ensure delivery quality. Monitor satisfaction and potential risks proactively. Highlight trade-offs and issues early on — before they escalate. Be aware of when to involve senior leadership.

• Maintain close involvement in the work. Engage in sprint planning, backlog refinement, and client evaluations — the hands-on tasks are critical, and excelling in these areas enhances the credibility of strategic initiatives.

⛳️ Requirements

• 7–10 years of experience in client-facing positions with strong accountability for relationships, delivery, and account growth.

• Background in technology, data, or AI consulting is highly preferred.

• An instinct for knowing when to engage, how to navigate challenging conversations, and how to effectively communicate with executives (English C1 proficiency required).

• Ability to manage day-to-day engagements while also developing a strategic perspective on account direction.

• Proven experience collaborating across Growth, Delivery, and Solutions to provide integrated client experiences.

• Bonus: experience in data science, AI, or digital transformation; familiarity with high-growth environments; previous people management experience in client-facing roles.

🏝️ Benefits

• Nimble Gravity is an Equal Opportunity Employer and welcomes applicants regardless of race, color, religion, sex, orientation, national origin, age, disability, or any other basis prohibited under federal, state, or local law.